The Admin SMS Messages page shows the SMS messages the UpVote system sends to registered users, meaning your volunteers and staff, not voters. This page is mainly used to monitor delivery and troubleshoot login issues.
Why SMS credits are critical
UpVote uses SMS credits to send one time passcodes and security codes to volunteers and staff so they can log in to the UpVote app.
If your SMS credits run out, new or returning users may not receive their passcode, which can block them from accessing the app right when you need them.
What this page is not for
This page is not for mass texting, and it is not used to text voters.
Voter messaging is a separate workflow and may require compliance steps before it is enabled.
What you can do on this page
1) Check your remaining SMS credits
At the top of the page you will see Remaining SMS Credits. Keep an eye on this number, especially during onboarding, training, and peak volunteer activity.
Recommended habit: refill or request more credits before you get close to zero so logins never get interrupted.
2) Search SMS history
Use Search SMS History to find specific messages:
- Start Date and End Date: narrow the timeframe
- Recipient Phone: locate messages for a specific volunteer or staff member
- Content: search by keywords such as “security code” or the user’s name if included
Click Search to refresh the results table.
3) Review delivery status
The results table shows key fields like:
- Date
- Main Phone
- Text
- Sent Succeeded: confirms whether the message was delivered successfully
- More Details: open the row for additional delivery information
4) Export logs
Use Export to CSV to download the SMS log for reporting or troubleshooting with your team.
Common issues and quick checks
A user says they did not get their passcode
- Search by their phone number and confirm whether Sent Succeeded is Yes or No.
- If it is No, double check:
- The phone number is correct and includes the expected country code
- The user has cellular service and can receive SMS
- The user did not block short codes or unknown senders
- If credits are low or empty, refill or request more credits, then ask the user to try logging in again.
Credits are low
Do not wait until you hit zero. Top up as early as possible so volunteers can always receive login codes without delays. If you are not sure how to add credits in your account, contact your Account Manager.
Best practice
Treat SMS credits like a core operational resource. If you keep credits available, volunteers can log in smoothly, onboarding stays fast, and you avoid last minute support issues during critical campaign moments.